Support
Need help?
For troubleshooting, App Review contact, or product questions, email bjlisa.a@gmail.com.
Recommended response window: within 3 business days.
Before you contact us
- Tell us your device model and iOS version
- Tell us whether the issue is about photos, videos, or billing
- Describe what happened just before the issue appeared
FAQ
Does TidyHalo require an account?
No. TidyHalo is designed to work without account registration.
Will TidyHalo delete anything automatically?
No. You review and confirm each cleanup action before it is applied.
Why does the app ask for Photos access?
Photos access is required to scan your library, group similar items, estimate storage savings, and apply the actions you approve.
How do I manage my subscription?
Subscriptions are handled through your Apple ID. You can manage or cancel them from the App Store subscription settings on your device.
简体中文
支持页面
如何联系
如遇到故障、审核沟通或产品问题，请发送邮件至 bjlisa.a@gmail.com。
建议回复时间：3 个工作日内。
联系前建议提供
- 设备型号与 iOS 版本
- 问题属于照片、视频还是订阅
- 问题出现前你刚做了什么操作
常见问题
是否需要账号登录？
不需要，TidyHalo 设计为免账号使用。
会自动删除内容吗？
不会。每一步清理操作都需要你先审阅并确认。
为什么需要照片权限？
照片权限用于扫描图库、分组相似内容、估算可释放空间，并执行你明确批准的操作。
如何管理订阅？
订阅由 Apple ID 管理。你可以在设备上的 App Store 订阅设置中管理或取消。